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In case of order cancellation (either by the customer or by us), the amount will be refunded to the payment method used at the time of the order. Saturdays, Sundays, and all days marked in red on the calendar are not considered working days. You can change this address during the order.
Package Collection When collecting a package, always ensure that it has not been altered, that it does not weigh excessively, that there are not two different types of tape used for sealing, that the name on the shipping document matches the name on the package. If you have doubts about the integrity, always write on the document "accepted subject to verification of content integrity," because if you sign the document without reservation, you declare that the package is intact and the contents are perfect; therefore, once signed, in case of damage, the item is not refundable. Phone Number It is important to provide a landline or mobile phone number that can be reached by us or the carrier during the delivery of the package in case of issues.
THE INVOICE MUST BE REQUESTED BEFORE OR AT THE TIME OF PURCHASE, NOT AFTER. Claims for damages to the material caused by the carrier and not signed with the aforementioned reservation will not be resolved. The warehouse stocks are not directly connected to the online site, so it is possible that some products on the site are currently out of stock.
In case of unavailability, even temporary, of the requested goods in the warehouse, Ci. Any delay does not result in order cancellation. Once the order is placed, delivery cannot be refused.
Any stocks and returns will be charged exclusively to the customer. This is to fully comply with the conditions of the technique.
53 of the legislative decree. It is up to the buyer to verify the integrity of the received material no later than 3 days (natural and consecutive) from the arrival of the product. Service srl will no longer be responsible for damages, missing materials, or spare or replacement parts. Service srl reserves the right to take legal action against any violations and abuses, in the interest and protection of all consumers. The customer (consumer), who has purchased products via the Ci.
Service srl site, has the right to withdraw from the contract concluded with Ci. Service srl, without any penalty and without specifying the reason, within 14 (fourteen) working days: from the date of signing the order confirmation; from the date of receipt of the goods. This right is reserved exclusively for natural persons (consumers), and cannot therefore be exercised by legal entities and natural persons acting for purposes related to their professional activity. To exercise the right of withdrawal, the customer must: A send, within 14 (fourteen) working days from the date of signing the order confirmation or from the date of receipt of the goods, to Ci.Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), a written communication of withdrawal by registered letter with acknowledgment of receipt. The communication can also be sent, within the same timeframe, by telegram, telex, email, and fax, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight hours following; B send to Ci. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), using the carrier of your choice and at your exclusive expense, within fourteen working days from the date of receipt of the goods, on the purchased products, properly protected and packaged in their original packaging, along with all possible accessories, documentation, and user manuals. The identification label and/or tags, if present, must still be affixed to the products at the time of return.
The substantial integrity of the products to be returned is an essential condition for exercising the right of withdrawal. The products must not have been damaged or altered. The customer must return the goods, using the carrier of their choice and at their own expense, to the following address: Ci.
Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome). In case of exercising the right of withdrawal, Ci. Service srl, after receiving the goods, checking that they are intact, complete with all parts, with the original packaging completely intact and without any damage, will refund the customer the amount paid, excluding the direct costs of returning the goods to Ci. Service srl, as soon as possible and, in any case, within thirty days from the date Ci. Service srl became aware of the customer's exercise of the right of withdrawal.Service srl will refund the customer the amount paid. In case of partial withdrawal for the purchase of multiple products, shipping costs will not be refunded.
The value date of the refunded amount will be the same as that of the charged amount. Please feel free to contact us before leaving any negative or neutral feedback. We are confident that any issue can be resolved promptly.
I just put on sale. Via di Valle Foresta, 4B. When collecting a package, always ensure that it has not been altered, that it does not weigh excessively, that there are not two different types of tape used for sealing, that the name on the shipping document matches the name on the package. If you have doubts about the integrity, always write on the document "accepted subject to verification of content integrity," because if you sign the document without reservation, you declare that the package is intact and the contents are perfect; therefore, once signed, in case of damage, the item is not refundable. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), using the carrier of your choice and at your exclusive expense, within fourteen working days from the date of receipt. LR014195, LR032650, LR038096, LR041110, RPD501020.