In case of a change in the operation of the unit or spare part installed or repaired, such as strange noises, irregular operation, etc., the buyer must immediately stop using the vehicle and contact the supplier's representative for advice on the possibility of continuing to use the vehicle. The supplier reserves the right to refuse warranty service to the buyer for non-compliance with this clause. Supplier's obligations to examine the claim. The claim will be examined and a decision will be made within 14 days from the date of receipt of the device and the documents referred to in clause 1.2.
If the claim is satisfied, the device will be repaired at no additional cost to the customer. Replacement of the device with a similar device (if available in the company's warehouses) or refund (after 14 days from the date of sale) of the purchased goods is only possible if the old device is not repairable. In case of dissatisfaction with the claim - notify the customer of the return of the supplied unit (spare part) without providing services for its repair. If the customer does not retrieve the device within 7 days from the date of the response, the company is not responsible for its storage.
The warranty does not apply in the following cases. Improper storage, handling, or transportation in violation of the requirements and standards applicable to these devices; installation and/or dismantling in violation of the technological process. The integrity of the seals has been compromised as a result of unauthorized intervention on the device, its repair, modification, modernization, or disassembly for curiosity purposes. Traces of foreign bodies penetrating the turbine part from the engine side and the compression part of the turbine from the air filter side have been found.
Lubricants unsuitable for the type of engine have been used in violation of the manufacturer's recommendations; traces of sealant have been found during the installation of the oil feed and drain lines of the turbocharger. The oil contains metal chips, abrasives, solid soot particles, which have damaged the internal parts of the turbocharger. The operation of the unit was not stopped after the defect was detected. Oil pressure at the turbocharger inlet was absent or below the permissible value specified by the manufacturer. Malfunction of the engine and/or fuel equipment has been detected. The turbocharger subject to the complaint was destroyed as a result of its installation on an engine in which oil was not removed from the intake pipe, nozzles, intercooler, intake manifold. Malfunctions of the catalytic converter, particulate filter in the process of soot coking, physical destruction or mechanical damage of the unit have occurred. The turbocharger failed due to the mechanical action of a defective EGR valve. Recommendations for installation and operation. Failure to comply with these points may result in damage to the turbocharger and refusal of warranty repair. 4.1 Before installing the turbocharger, you must. Clean the air filter housing, intercooler, and connections of the supercharging system.Check that the pipes, intercooler, and clamps of the turbocharger are not damaged. If they are damaged, replace them. Check the oil feed and drain pipes, which must be absolutely clean and free of damage. Install new air, oil, and fuel filters.
Fill with new engine oil (the oil must meet the requirements of the vehicle manufacturer); 1.1.6. The oil must meet the requirements of the vehicle manufacturer. Remove the old gaskets from the exhaust manifold or internal combustion engine (ICE) head. From the exhaust gas recirculation (EGR) pipe. Remove all plastic, rubber, and other plugs from the turbocharger.
When installing the turbocharger, do not l.